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Cancellation & Refund Policy

Last Updated: 7th May, 2026

Welcome to Liftkaro. This Cancellation & Refund Policy outlines the terms applicable to all bookings made through the Liftkaro platform, including website and mobile applications. By using Liftkaro services, you agree to the terms stated below.

1Definitions

Key terms used throughout this policy:

Customer

Any individual or business booking machinery, transport, or related services through Liftkaro.

Partner / Operator

Service provider, machine owner, or operator assigned to fulfill the booking.

Instant Booking

A booking scheduled for immediate service.

Scheduled Booking

A booking scheduled for a future date and time.

OTP Verification

One-Time Password used to confirm service commencement and completion.

Dry Run

A situation where the operator reaches the site but service cannot be started due to customer-side issues.

2Cancellation Policy

A. Free Cancellation

Customers may cancel a booking free of charge under the following conditions:

  • Instant bookings can be cancelled within 5 minutes of booking confirmation.
  • Instant bookings can be cancelled before the assigned operator begins transit.
  • Scheduled bookings can be cancelled more than 12 hours before the scheduled service time.
  • Any advance payment made will be refunded in full.
  • Online refunds are generally processed within 5–7 business days.

B. Late Cancellation Charges

A cancellation fee may apply in the following situations:

  • The assigned operator has already started traveling to the service location.
  • The operator has already reached the site.
  • Flat fuel and operational charges may be deducted.
  • Outstanding dues may be added to the customer account.
  • Liftkaro may temporarily restrict new bookings until pending dues are cleared.

C. Cancellation After OTP Verification

Once the service start OTP has been shared and verified, the booking is considered officially started.

  • Customer cancellation is generally not permitted after OTP verification.
  • Minimum booking charges or partial service charges may apply.
  • If the operator refuses service after OTP verification, Liftkaro may impose penalties on the operator.
  • Customers may receive compensation, refund adjustments, or reassignment support subject to internal verification.

D. Operator Cancellation Policy

Liftkaro maintains strict standards for partner reliability.

  • Operators cancelling before trip start may receive warnings, penalties, or account suspension.
  • Another operator may be automatically assigned where possible.
  • Operators cancelling after trip start may face wallet penalties, rating reduction, or suspension.
  • Liftkaro will attempt to arrange an alternate operator wherever feasible.

E. No-Show Policy

Policies applicable when either party fails to appear or respond.

  • Operators failing to arrive without communication may face penalties.
  • Liftkaro may attempt replacement assignment in case of operator no-show.
  • Customers may receive refunds or compensation where applicable.
  • If customers are unreachable or unavailable at the location, waiting charges or cancellation fees may apply.
  • Such charges may be recovered through future bookings or wallet deductions.

F. Dry Run Charges

A Dry Run occurs when the operator reaches the service location but cannot begin work due to customer-side or site-related issues.

  • Site inaccessible or blocked.
  • Unsafe working conditions.
  • Load exceeds machine capacity.
  • Incorrect location details shared by customer.
  • Site not ready for operations.
  • Fuel and operational charges may apply after verification.

3Refund Policy

A. Full Refund Scenarios

Customers may be eligible for a full refund under the following circumstances:

  • The operator fails to provide the booked service.
  • The assigned machine or service cannot be delivered.
  • Liftkaro cancels the booking due to operational issues.
  • Payment was collected but service was not initiated.

B. Partial Refunds

Partial refunds may apply in operational disruption scenarios.

  • The service started but could not be completed.
  • Machine breakdown occurred during active service.
  • The customer voluntarily stopped the service midway.
  • Refunds may be calculated proportionately based on usage duration and operational costs.

C. Cash Booking Refunds

Special refund handling applies to cash bookings.

  • Refunds may be credited to the customer's Liftkaro Wallet.
  • Refund processing may require verification from both the operator and customer.

4Refund Processing Timeline

Details regarding refund timelines and processing:

  • Online payment refunds are generally processed within 5–7 business days.
  • Wallet credits may be processed faster depending on verification status.
  • Actual bank settlement timelines may vary depending on the payment provider.

5Fraudulent or Misuse Activities

Liftkaro reserves the right to take strict action in cases of misuse or fraudulent activities.

  • Refunds may be denied for policy abuse or fraudulent activity.
  • Accounts involved in fake bookings or misuse may be suspended.
  • Operational losses caused due to false information may be recovered from the responsible party.

6Force Majeure

Liftkaro shall not be held responsible for service interruptions caused by events beyond reasonable control.

  • Natural disasters.
  • Government restrictions.
  • Riots or civil disturbances.
  • Severe weather conditions.
  • Road closures or transport restrictions.
  • Refunds in such cases shall be evaluated on a case-by-case basis.

7Dispute Resolution

Customers may contact Liftkaro Support in case of disputes related to cancellation or refunds.

  • Please provide your Booking ID while raising disputes.
  • Disputes are reviewed using GPS logs, OTP verification, call records, and operational reports.
  • Liftkaro's internal operational review decision shall be considered final, subject to applicable law.

8Contact Us

For cancellation, refund, or billing support, contact:

Email: support@liftkaro.com

Liftkaro Support Team

Website:

9Policy Updates

Liftkaro reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice. Updated versions will be published on the official website. Continued use of Liftkaro services after policy updates constitutes acceptance of the revised terms.

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