Liftkaro Privacy Policy

To Provide Core Services

To operate the rental platform, process your bookings, facilitate payments, and manage your account.

To Provide Customer and Partner Support

We use account information, booking details, location data, payment history, and communication records (including support tickets and in-app chats) to investigate and resolve issues, answer questions, and provide technical and operational support to both Customers and Partners.

For Verification and Security

To verify user identities through our KYC process and to monitor, prevent, and detect fraudulent activities (such as GPS spoofing, false claims, or misuse of the platform), ensuring the security and integrity of the Platform.

For Billing and Financial Management

To generate invoices, process payments, and manage B2B client credit terms. We use operational data, location logs, and OTP records to verify trip durations and resolve billing disputes accurately.

To Enable Communication

To connect Customers and Partners for booking logistics. Our support teams may review these communication records to provide assistance or resolve disputes.

To Communicate With You

To send essential transactional communications (booking confirmations, invoices), service updates, and promotional offers. You can opt-out of marketing communications at any time.

For Analytics and Improvement

To analyze usage trends, conduct research, and continuously improve our platform's features, performance, and user interface.

For Legal and Compliance

To comply with applicable laws, regulations, and legal processes, and to enforce our Terms & Conditions and other agreements.

Between Customers and Partners

• We share with Partners: The Customer's name, company name, site address, contact number, and specific job requirements to enable them to fulfill the booking.
• We share with Customers: The Partner's name, company name, machine details, operator name (if applicable), and the machine's real-time location during the rental period.

With Service Providers

We share information with third-party vendors who perform services on our behalf, such as payment processors, cloud hosting providers, and data analytics services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

With B2B Clients

Authorized users within a B2B client's organization can access data related to their own company's bookings, usage reports, and financial information via the secure Web Portal.

For Legal Reasons and Safety

We may disclose your information if required by law or in response to a valid request from a governmental or law enforcement agency. We may also share it if we believe it is necessary to protect the rights, property, or safety of Liftkaro, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction under standard confidentiality agreements.

Access and Correction

You can access and update your profile information through your account settings. For corrections to information you cannot change yourself, please contact our support team.

Withdrawal of Consent

You may withdraw your consent for data processing by contacting us. Please note that this will likely result in the termination of your account and ability to use the Platform.

Opt-Out of Marketing

You can unsubscribe from promotional communications via the link in the message. You will still receive essential transactional and security-related messages.

Account Deletion

You may request the deletion of your account. Upon request, we will delete the information that we are not legally required to retain. We will retain data necessary for safety, security, fraud prevention, resolving disputes, enforcing our agreements, and for our legitimate business and legal compliance needs as detailed in the Data Retention section.